Further conversations on the matter of cancelling...

---Forwarded Message---
Date: Monday, October 27 2003 08:24 pm
From: Toyota of Greenfield <info@...>

To: Michelle Vadeboncoeur <mrv@...>
Reply-To: Toyota of Greenfield <info@...>
Subject: Re: 2004 Prius Toyota Extra Care (fwd)
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Michelle,

I was just thinking, I may not have made something clear that is
probably
pertinent.....especially in regards to people from these forums that
have
purchased Extra Care plans from me since most have purchased them
well after
they purchased their Prius. If cancelling, Toyota uses the starting
date of
the warranty (Date of First Use = effective start date) when
computing the
pro-rata refund....NOT the date you purchase the agreement.
Well....actually, they use the time/miles remaining....but you get the
point.

example...same $1000, 6/100K policy is purchased on a 2 year old
car......only 4 years remain on that policy the day its purchased,
refund
will be 66% of purchase price as soon as the 30 day grace period
expires.
(apprx $660-$25 = $635) assuming time gives the smaller refund, or
they will
use mileage in the same way.

I can see this becoming a little confusing in this case, as opposed to
people that purchase the plans at the same time they purchase the car.

Troy


----- Original Message -----
From: "Michelle Vadeboncoeur" <mrv@...>
To: "Toyota of Greenfield" <info@...>
Sent: Monday, October 27, 2003 6:39 PM
Subject: Re: 2004 Prius Toyota Extra Care (fwd)


> Thanks again for the info and prompt reply! 8)
>
>
> On Mon, 27 Oct 2003, Toyota of Greenfield wrote:
>
> ToG> Michelle,
> ToG>
> ToG> Yes, they just won't give the 100% refund with no processing
fee
within the
> ToG> initial 30 days, if someone has already filed a claim against
it.
They can
> ToG> still cancel even within the 30 days, but Toyota will use the
pro-rata
> ToG> system to figure the amount of the refund, and there will be
that $25
fee
> ToG> deducted.
> ToG>
> ToG> Troy
> ToG>
> ToG>
> ToG>
> ToG> ----- Original Message -----
> ToG> From: "Michelle Vadeboncoeur" <mrv@...>
> ToG> To: "Toyota of Greenfield" <info@...>
> ToG> Sent: Monday, October 27, 2003 6:02 PM
> ToG> Subject: Re: 2004 Prius Toyota Extra Care (fwd)
> ToG>
> ToG>
> ToG> > Thanks for the clarification! 8)
> ToG> >
> ToG> > I hope you don't mind if I post your response.
> ToG> >
> ToG> > Just one thing - can a person cancel after the 30 days and
get the
partial
> ToG> > refund, if some extended warranty benefits have been paid
out?
(I'm just
> ToG> > figuring that someone will ask...)
> ToG> >
> ToG> >
> ToG> > On Mon, 27 Oct 2003, Toyota of Greenfield wrote:
> ToG> >
> ToG> > > Michelle,
> ToG> > >
> ToG> > > It can't be transferred to a dealer, only between private
parties.
> ToG> However,
> ToG> > > if someone trades in a car that still has time/mileage
left on
their
> ToG> Extra
> ToG> > > Care agreement, it can be cancelled for a partial refund.
> ToG> > >
> ToG> > > Here is the actual wording from a contract....
> ToG> > >
> ToG> > > CANCELLATION:
> ToG> > >
> ToG> > > Within thirty (30) days of the Agreement Application Date,
if no
> ToG> benefits
> ToG> > > have been paid, You may cancel this Agreement and we will
refund
the
> ToG> > > Agreement PurchasePrice, minus a $25 processing fee.
> ToG> > >
> ToG> > > In all other cases, we will pay a pro rata refund based on
elapsed time
> ToG> from
> ToG> > > the Agreement Application Date or elapsed mileage from the
Agreement
> ToG> > > Application Mileage (whichever refund dollar amount is
less),
minus a
> ToG> $25
> ToG> > > processing fee. All such refunds will be computed based
upon the
date
> ToG> the
> ToG> > > Administrator receives notice of thecancellation request.
> ToG> > >
> ToG> > > To cancel this Agreement and request a refund, return this
original
> ToG> > > Agreement to Your selling dealer. If that is not possible,
send
this
> ToG> > > original Agreement, with a letter signed by You requesting
cancellation
> ToG> > > including the date of cancellation and current odometer
reading
on the
> ToG> > > vehicle, to the Administrator at the address shown above.
If the
> ToG> > > Administrator has notice of a Lienholder or Lessor and a
Release
of Lien
> ToG> is
> ToG> > > not provided, any refund will be paid either to the
Lienholder/Lessor or
> ToG> > > jointly to You and the Lienholder/Lessor at the discretion
of the
> ToG> > > Administrator. The cancellation effective date You request
cannot
be
> ToG> more
> ToG> > > than thirty (30) days prior to receipt by the
Administrator.
> ToG> > >
> ToG> > > ------------------------
> ToG> > >
> ToG> > > To make it simple if you had a 6 year / 100,000 mile plan
and you
traded
> ToG> at
> ToG> > > exactly 3 years from the purchase date and with 50,000
miles...if
you
> ToG> paid
> ToG> > > $1000 for the policy, you would get back $500 less a
cancellation
> ToG> processing
> ToG> > > fee of $25, so you would get $475.00
> ToG> > >
> ToG> > >
> ToG> > > Troy
> ToG> > >
> ToG> > >
> ToG> > >
> ToG> > >
> ToG> > > ----- Original Message -----
> ToG> > > From: "Michelle Vadeboncoeur" <mrv@...>
> ToG> > > To: "Toyota of Greenfield" <info@...>
> ToG> > > Sent: Monday, October 27, 2003 5:23 PM
> ToG> > > Subject: Re: 2004 Prius Toyota Extra Care (fwd)
> ToG> > >
> ToG> > >
> ToG> > > > I posted the info that you sent to me onto the toyota-
prius and
> ToG> 2004-prius
> ToG> > > > yahoogroups and also onto priusonline.com. I had a few
people
ask me
> ToG> for
> ToG> > > > your contact info, so I provided that as well.
> ToG> > > >
> ToG> > > > But a question has come up on the toyota-prius list
about the
extended
> ToG> > > > warranty that perhaps you could answer:
> ToG> > > >
> ToG> > > > If someone was to trade in their Toyota that still had
time
left on
> ToG> the
> ToG> > > > Toyota Extra Care extended warranty with a Toyota
dealer, does
the
> ToG> > > > warranty transfer over to the dealer (or the next person
to buy
the
> ToG> car
> ToG> > > > from the dealer), or does the extended warranty die when
the
car is
> ToG> sold
> ToG> > > > to the dealer?
> ToG> > > >
> ToG> > > > The plan does state in note 2 that the warranty is
transferrable
> ToG> between
> ToG> > > > private parties (I assume a private sale person to
person). I
guess
> ToG> the
> ToG> > > > question is what is the interpretation of the "(excluding
vehicle
> ToG> retail
> ToG> > > > outlets)" at the end of that note 2.
> ToG> > > >
> ToG> > > > The portion of the Toyota Extra Care Platinum plan that
covers
> ToG> transfer of
> ToG> > > > the agreement:
> ToG> > > >
> ToG> > > > (end of page 3 start of page 4)
> ToG> > > > <quote>
> ToG> > > > TRANSFERRING THE AGREEMENT:
> ToG> > > >
> ToG> > > > This Agreement is transferrable only if (1) it has not
been
previously
> ToG> > > > transferred, (2) it is being transferred between private
parties
> ToG> > > > (excluding vehicle retail outlets), (3) the original
owner of
this
> ToG> > > > Agreement signs below to authoriize the transfer or
provides
written
> ToG> > > > authorization for transfer, and (4) Your Agreement Type
is
indicated
> ToG> as
> ToG> > > > NEW in the Vehicle Service Agreement Information.
> ToG> > > >
> ToG> > > > If You sell Your vehicle and wish to transfer this
Agreement to
the
> ToG> next
> ToG> > > > owner of Your vehicle, You must submit the transfer
request to
the
> ToG> > > > Administrator or send written notification with the
information
> ToG> required
> ToG> > > > below within 90 days of the change of ownership. To
request a
> ToG> transfer
> ToG> > > > complete the transfer information requested below. Then
send
the
> ToG> complete
> ToG> > > > Agreement, or written notification, Pelease of Lien (if
applicable),
> ToG> and a
> ToG> > > > check in the amount of $50.00 made payable to "Agreement
> ToG> Administrator",
> ToG> > > > to:
> ToG> > > > AGREEMENT ADMINISTRATOR
> ToG> > > > P.O. BOX 9550
> ToG> > > > CEDAR RAPIDS, IA 52409-9550
> ToG> > > >
> ToG> > > > TRANSFER INFORMATION:
> ToG> > > > NEW OWNERS NAME: ____________________
> ToG> > > > ADDRESS: ____________________
> ToG> > > > ____________________
> ToG> > > > TRANSFER DATE: ____________________
> ToG> > > > TRANSFER MILEAGE: ____________________
> ToG> > > > TRANSFER AUTHORIZATION SIGNATURE (ORIGINAL OWNER):
> ToG> ____________________
> ToG> > > > </quote>
> ToG> > > >
> ToG> > > > On Mon, 27 Oct 2003, Toyota of Greenfield wrote:
> ToG> > > >
> ToG> > > > > Certainly, Please do!
> ToG> > > > >
> ToG> > > > > I just haven't had the time lately to post in the
forums....usually
> ToG> > > after
> ToG> > > > > Thanksgiving things slow down, and I should have more
time to
be
> ToG> able to
> ToG> > > get
> ToG> > > > > more involved and do some posting.
> ToG> > > > >
> ToG> > > > > Troy