I have received a snail mail reply signed by two
members of a 'Customer<br>Commitment' dept.<br>After
usual platitudes they say they that due to the 'data
protection laws'<br>they can not discuss details of other
customers with me...<br>Then they note that I am on the
list and offer to refer my case to Porsche<br>Cars GB
for consideration ( no promises ) !!!<br><br>Here is
my reply in full:<br><br>Dear Dr.
Wiedeking,<br><br>I am in receipt of a letter from Messrs Rudi
Siegert and Werner Lachman of<br>your Customer Commitment
Dept. dated 29th Sept.<br><br>I am sure your data
protection laws are not designed to prevent you
from<br>dealing with a group of customers affected by your
manufacturing defect.<br>In any case we don't want to discuss
any individual cases at all. The whole<br>point is to
get you to recognise the extend of this continuing
problem,<br>which has cost us lot of money and inconvenience.
Furthermore, as outlined<br>in the open letter, this is in
fact costing a equal amount of money to<br>thousands
of 968 owners who may not even heard of this
problem. We want you<br>to take responsibility for this
manufacturing defect and compensate ALL 968<br>owners who
suffered pinion bearing failure.<br><br>Meanwhile we have
recorded five more 968 pinion bearing failures, one
every<br>week !<br>One of them happened to an US attorney with
experience of class action<br>suits.<br>This problem is not
going to go away and we are not going to give up.<br>To
emphasise this point we have sent you another 17 petitions
in separate<br>emails.<br>In total over 80 owners
have now complained to you about this
issue.<br><br>You now have a last chance to respond positively, but
failing that we will<br>release the open letter to all
media on 16th October.<br><br>As regards my own case, I
have raised this with Porsche GB in June 1998
when<br>the gearbox started to get noisy. While a London
dealer asked for 40 hours<br>labour at £70 plus VAT =
10,000 DM, David Savage the PCGB Service
Manager<br>offered me 10% of the parts - about 40 DM.<br>Since 1991
I have bought two Porsche's spending some240,000 DM
so this was<br>just adding insult to the injury
!<br>My gearbox was eventually repaired by VW / Audi
gearbox specialist, which is<br>how I learnt about it
being a manufacturing defect.<br>I had further
negotiations with Mr Savage ( who was rude to me )
and<br>exchange of letters with the then Managing Director Adrian
Hallmark<br>( useless, which is why I have not copied PCGB on
any of this - good<br>riddance ). I then sent a
letter to Dr. Wiedening (6th Dec. 1998),<br>but my claim
was rejected by your Mr Christopher Martin on 22nd
December<br>1998 ( nice Christmas present ! ).<br>My further
letter faxed to Dr Wiedeking on 24th Jan. 1999 went
unanswered.<br>Yes, I would like you to reverse you decision not only
in my case but all<br>the others you have rejected
as well.<br><br>Yours,<br>M E Martin