From: arjun singhal <arjun.singhal@...>
Subject: Re: [AutoWorldIndia] Hyundai GETZ Exhaust rusted in 1 year after replacing the same last year
To: AutoWorldIndia@yahoogroups.com
Date: Monday, June 23, 2008, 9:05 PM

I agree with you. Hyundai cars are very expensive to maintain after the initial warranty period expires. And that's the reason it is good to purchase the extended warranty when you are allowed to do so, for the period of time you want to retain the car.

Next, the issue is, that there can be slips in quality of customer service. But writing on forums in India, is frequently equivalent to blowing horns at cattle on the road. They refuse to budge, and owing to slow judicial processes and low consumer rights awareness, manufacturers are often taking the customer for a ride.

It is well taken that you try and talk about your experience with Hyundai, but the aim why I write on my forum is also to help fellow members find plausible solutions, and talking with the authorized service centre in your case seems to be just the one right now. Hitting at Hyundai in the forums might be a good idea, and forms business that counts as supporting competition, but it still doesn't get you a new exhaust pipe for your car, which is what you're really aiming at.

And ultimately, there are always riders mentioned on warranty policies. It's like if the credit card company refuses to extend you credit while you're traveling, they really do have that discretion. And then you're simply stuck. At such a point, it's really worthless to blow a trumpet about credit limits, marketing discussions with credit card sales people etc. Same is the case with automotive warranties. The warranty provider usually has the initial edge with riders in the policy.

All tthe best to you for sorting the matter out. Do let us know what happens eventually.

Regards,

Arjun

AutoWorldIndia Moderator

On Tue, Jun 24, 2008 at 9:20 AM, Manish M <manish_m_1@yahoo. com> wrote:

Thanks for clarifications. But still I dont think Hyundai is doing a good job with respect to Customer Service. Buying Hyundai cars is like buying a white elphant, at least in my case. Take care. regards, Manish --- On Mon, 6/23/08, arjun singhal <arjun.singhal@ gmail.com> wrote: From: arjun singhal <arjun.singhal@ gmail.com> Subject: Re: [AutoWorldIndia] Hyundai GETZ Exhaust rusted in 1 year after replacing the same last year To: AutoWorldIndia@ yahoogroups. com Date: Monday, June 23, 2008, 10:49 AM Dear Manish I am overwhelmed by your concerns. I am not a paid by Hyundai or any other automobile company. I am an independent enthusiast, who has been driving Hyundai cars since they were launched in India, in 1998. In the last decade, I have had the opportunity to drive and personally attend to service of numerous Hyundai Santros, and one Hyundai Getz. The reason why I buy Hyundai cars is, they are simply unbeatable in terms of price vs. features in the small car segment. Maruti offers good value, but they are usually behind in terms of features. So the choice of Santro remains over the competitors from other brands. I have driven the Palio also, and the Swift. And there are problems in each vehicle. The reason why the Getz sells, even at its expensive price, is precisely because it feels and is much better built than anything in competition. However, expecting the launch of the Honda Jazz and perhaps the Prius, the Getz is sure to take a beating. The bigger Hyundai's sell only for reason of price - i.e. the Accent vs. the Honda City and the Elantra vs. the Honda Civic or the Toyota Corolla, and the Sonata vs. the Accord. It is evident from the dip in sales figures of the Verna and the new Sonata, when they have been priced similar to the Japanese counterparts, that the flimsy Korean products will not compete with Japanese precision quality. The AutoWorldIndia group remains unsponsored as of now, and my opinion is completely unbiassed with regard to you or Hyundai. In fact, throughout the tenure, I have discouraged surrogate sponsors on the yahoogroup, and never patronized a brand against another, unless I have truly felt good about one in terms of genuine feedback. We are presently unsponsored, and not looking for surrogate sponsorship of the group or its messages. Thanks, Arjun AutoWorldIndia Moderator On Mon, Jun 23, 2008 at 11:05 PM, Manish M <manish_m_1@yahoo. com> wrote: Hi, I will just say following: 1. Even though you say you don't patronize Hyundai, it is 200% obvious from your this mail and other mails on this and other Hyundai forums that you are paid relationship manager from Hyundai Motors who does reputation management. And yes online reputation management is big business now. But I would like to caution prospective customers. 2.  Last year even though exhaust assembly was in warranty, service station asked me to pay 10K and later on complaining to Hyundai it was replaced within warranty. Now the same service station is saying it has rusted again in 1 year. Either there is something wrong with exhaust assembly of Hyundai or something wrong Lakshmi Hyundai Hyderabad with service station. 3. Your argument that exhaust rusts when engine performs excellently suggests that Hyundai designs their cars in such a way that either exhaust assembly or engine will perform poorly and will cost customer huge money in repair and maintenance. What matters to me as a consumer at the end of day is that I have to shell out thousands of rupees in repair because poorly designed engine or exhaust caused rusting and manufacturer does not want to own the responsibility. At the  end of fay consumers will suffer and company will spend more money in online reputation management than caring for customers. Regards, Manish --- On Mon, 6/23/08, arjun singhal <arjun.singhal@ gmail.com> wrote: From: arjun singhal <arjun.singhal@ gmail.com> Subject: Re: [AutoWorldIndia] Hyundai GETZ Exhaust rusted in 1 year after replacing the same last year To: AutoWorldIndia@ yahoogroups. com Date: Monday, June 23, 2008, 2:44 AM Dear Manish My intention in replying to your mail, is not to patronize Hyundai or the dealers. However, I feel you should consider the following: 1. How old is your car? 2. Is it covered under basic/extended warranty? Rusting of the exhaust pipe is a common problem that takes place as a result of the combustion exhaust gases which are nothing but carbon dioxide and water vapour. In fact, more frequent rusting and corrosion of the exhaust is indicative of either of the two facts - either you are driving through a lot of puddles, or the engine is performing excellently, i.e. it has been better run-in and is producing the ideal gases, has optimal compression etc. I feel you should take up the matter with the service advisor when you take your car to an authorised dealer and ask for a replacement of the exhaust pipe, and if the vehicle is covered under warranty, it should not be a hassle. There have been numerous instances when I have gotten the exhaust pipe replaced on my Hyundai cars, both under warranty and out of warranty as well. I have rarely encountered trouble claiming warranty on factory fitted equipment. A lot of manufacturers have issues if you have carried out engine modifications, modifications to the exhaust system, etc. which can potentially void warranty, but at the same time, Hyundai is very tolerant about such cases and the consumers usually do get claims easily. It is best however to take help of a service advisor to sort out the matter. If a particular dealer is unable to offer service, request them for a written advise for the reason they are not offering you service to your satisfaction. All manufacturers offer service through authorised dealers and service stations and Hyundai also operates company owned outlets and service stations such as one at Hyundai Motor Plaza, Mohan Cooperative, Mathura Road, New Delhi. It is only at the service station that any manufacturer will offer you warranty for your vehicle. Thanks, Arjun On Mon, Jun 23, 2008 at 1:23 PM, Manish M <manish_m_1@yahoo. com> wrote: Hi All, After following up for last one month, my patience are eroding as there is no response from Hyundai Customer Care except for giving the complaint Number. I have sent them below mail  last week but no response so far. Looking at this kind of customer service, soon Chevrolet, Ford, Toyota and Honda will take major share of Hyundai in Indian markets after they launch their cheaper but better cars. Maruti will remain leader with excellent service they provide. Regards, Manish ============ ========= Subject: Stinker  Complaint Number HESS 6274 Hi All, Looking at pathetic customer service response from Hyundai and tired of using politically correct language with no response from Hyundai, I had no option but to title subject of this mail as Stinker. In last 30 days a few calls from Hyundai came and gave complaint number (HESS 6274) but no help is provided to replace the rusted exhaust assembly. Request you to look into this matter and help close the same in couple of days with following options: 1.    Please replace the faulty exhaust assembly that came with my car from Hyundai at the earliest. All other Automobile companies (such as Chevrolet) are providing 3 years of no service no parts no labor service. But Hyundai is not ready to replace the factory fitted faulty exhaust assembly. This reflects poorly on customer care. OR 2.    Deny the customer service and let me bear the entire cost of exhaust assembly. I will share the feedback with all 1 Lakh employees of my company, and with all auto forums. I will put the car on sale in national newspaper with History of problems and response from Hyundai and requesting customers to buy at their own risk. My next or any car in future will definitely not be Hyundai even though I have no complaints against my GETZ except poor customer service from Hyundai. Regards, Manish -- "Great spirits have always encountered violent opposition from mediocre minds." - Albert Einstein -- "Great spirits have always encountered violent opposition from mediocre minds." - Albert Einstein

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"Great spirits have always encountered violent opposition from mediocre minds." - Albert Einstein