Folks, reproducing a post from FCI in relation to the new Fiat Roadside
assistance. I have been a beneficiary of this Fiat initiative last week.

Best Regards

Vinay Sambaragimath


Awesome ! Hope they keep it up.

cheers,
Amit


On Tue, Nov 10, 2009 at 12:24 PM, <vinay_ss@...> wrote:


I had a break down of accelerator cable last fri night at 830@pm in the middle
of a highway on way to tirupati with family in my adventure.

Called roadside assistance. In 1 hour there was a mechanic and with constant
oncall support from tata motors..mechanic actually managed to go back to nearest
town middle of night, used his ingenuity, replaced cable with a bajaj scooter
cable, repair completed by 1130 pm and I was in tirupati at 1215 midnight.

Replacement original fiat cable receive by concorde and got a call from them
today.

I am a delighted customer ! So not a one off...

Cheers
Vinay sambaragimath

Sent on my BlackBerry® from Vodafone


--------------------------------------------------------------------------------

From: Hormuzd <hormuzd_d2002@...>
Date: Mon, 9 Nov 2009 22:42:11 -0800 (PST)
To: <FiatClubIndia@yahoogroups.com>
Subject: Re: [FiatClubIndia] Fiat Roadside Assistance




one off..


Best Regards,


H P Daruwalla


"reDRocket"


--- On Mon, 9/11/09, Richeek Maitra <richeek_maitra@...> wrote:


From: Richeek Maitra <richeek_maitra@...>
Subject: [FiatClubIndia] Fiat Roadside Assistance
To: FiatClubIndia@yahoogroups.com
Received: Monday, 9 November, 2009, 10:20 PM



Hi Everybody,

Writing to share my experience with Fiat Roadside Assistance. My battery had
gone too weak to start the car so I called 1800-209-3428.

The phone was answered by a smart sounding guy with an "eager to help" tone. He
asked me what model I had and when I said Petra 1.6 he asked me if that was a
Fiat vehicle. I told him that it was a sedan version of the Palio 1.6 and he
said "oh a Palio conversion" - I thought it was no use trying to explain further
- so I said yes.

In any case he assured me that he would organise help and within 20 minutes a
Tata Motors van was at my office carpark and a well mannered and helpful
mechanic was out jump starting my car. Even before we had finished, the Fiat guy
was calling the mechanic and following up to see if the job had been done.

Now - that was a wow experience - completely unexpected from Fiat or Tata.

This roadside assistance is meant for all fiat vehicles within 50 months of sale
and mine is in its 48th month.

That was my experience - I hope it was not a one off.

Another lesson I learnt today was that my car is so exclusive that even Fiat
customer service is not aware of the existence of the model.

Best wishes to all of you over there - hope everybody starts seeing a welcome
but unexpected change in customer service experience.

Richeek
Petra 1.6 ELX 2005 63500 Km