yes I explained it very well to them also, i even have the receipt, and it
has the very same things I told you written in the customer complaints
section. I will try camelback Subaru. Maybe someday in the future I will
go back to Pitre in Scottsdale, but the first impression I got was not good.
Once again thanks for the input.

Brian
----- Original Message -----
From: "Daniel Evander" <kakaroto@...>
To: <AZSubaru@yahoogroups.com>
Sent: Monday, February 12, 2001 9:44 PM
Subject: Re: [AZSubaru] Service


> How many times have you complained about the noise? Have you even gone
> back? I know Bob won't deny a true warranty claim. And like I said,
Colby
> said your issue was a noise.
>
> I think you are missing some key points here. If you have gone back and
> your description of the problem is a weird noise, then they are going to
> find the springs at fault.
>
> Now, if you had gone through the detail you told me in these memos with
the
> Subaru dealership, then I suggest trying camelback Subaru. Its the only
> other Subaru shop in the valley I trust.
>
> What else can I say? Colby has always been real cool to me, and offered
his
> help. He has diagnosed several non-warranty issues for free. Try
> Camelback, they should take care of you. This is the dealership where the
> district reps hang out at a lot.
>
> -Dan
> ----- Original Message -----
> From: BuehlerBJ <BuehlerBJ@...>
> To: <AZSubaru@yahoogroups.com>
> Sent: Monday, February 12, 2001 8:41 PM
> Subject: Re: [AZSubaru] Service
>
>
> > Thanks for going through all the trouble, but that is now the third
> > different story that I have been told. I saw the amount of mud that
came
> > off the bottom of my car, they showed it to me. and the amount was a
> bucket
> > full of water and mud, mostly water from what I saw. Anyway I do know
> what
> > the bottom of my car looked like, and like I said I spent an hour on it
> with
> > a high pressure hose. The main point is that the problems I was having
> > started 3 to 4 weeks after the mud. Oh yeah, they still exist. Also my
> > brother saw the underneath of my car and also wonders what car they
where
> > looking at because we both know for a fact that the rear differential
was
> > not covered with mud. The springs I have, could not make the noise and
> are
> > not the problem. they have been on for four months now with no problems.
> > Also if my car was a disaster to the lead tech at subaru after one trip
on
> a
> > rainy city dirt road then I feel sorry for the people that bought
> subaru's
> > and live in rural areas and may have warranty issues. God forbid if
they
> > may have some mud under their car, then it would be considered a
disaster
> > and have multiple mud problems that don't get fixed.
> >
> > Sorry, I really do appreciate the time and effort you put in to try to
> help,
> > but I don't feel I was treated right and the problems I have and seem to
> be
> > stuck with, won't be fixed without a hassle. It has never been about
the
> > mud but the treatment and the constantly changing story from subaru.
> >
> > Brian
> > ----- Original Message -----
> > From: "Dan Evander" <dan.evander@...>
> > To: <AZSubaru@yahoogroups.com>
> > Sent: Monday, February 12, 2001 8:58 AM
> > Subject: Re: [AZSubaru] Service
> >
> >
> > >
> > > I stopped by the dealership on Saturday. Bob wasn't there, but I did
> talk
> > > extensively with Colby, the head Subaru mechanic.
> > >
> > > He said that your car was a disaster. That it showed obvious signs of
> > having
> > > been abused. He said that the entire drive line tunnel was filled
with
> > mud,
> > > with only a small hollow section in the middle for the driveshaft.
The
> > entire
> > > rear diff was encased in mud, and the only open spot was where the
> > driveshaft
> > > enter the rear diff. He said he found rocks and gravel pinned up
> against
> > your
> > > subframes and tranny area that was causing noise.
> > >
> > > Interestingly enough, what he could recall of the job was that you
> > complained
> > > about a noise at speed. He made no mention of the shimmy, or anything
> > else.
> > >
> > > Not having spoken with Bob yet, I cannot say for sure, but if you put
> > springs
> > > on your car, and those springs cause a noise, then there is nothing
the
> > dealer
> > > can do about it. Colby said that your springs were the cause of your
> > > complaint, hence the reason they couldn't fix it.
> > >
> > > Now, if you complained about the shimmy, or the shuddering of the
> > rear-diff,
> > > that would be a different story.
> > >
> > > But then again, I would expect to be laughed out of any dealership if
I
> > brought
> > > my car in with an extra 200lbs of mud caked to the bottom of the car.
> > Colby
> > > said that it looked like you had gone mud bogging with the car. Our
> cars
> > are
> > > good, but I don't think they are meant to go through copious amounts
of
> > mud.
> > >
> > > Warranties can't cover that...
> > >
> > > I am not sure what to tell you now. I always try to resolve problems
> > myself
> > > before I take it to a dealership. If you had poked around a little,
you
> > would
> > > have seen the disaster under the car, fixed it, and then warrantied
the
> > car
> > > with little to no trouble.
> > >
> > > Well, thats my POV.
> > >
> > > -Dan
> > >
> > >
> > >
> > > From: "BuehlerBJ" <BuehlerBJ@...> on 02/09/2001 04:28 PM
> > >
> > > Please respond to AZSubaru@yahoogroups.com
> > >
> > > To: AZSubaru@yahoogroups.com
> > > cc:
> > > Subject: Re: [AZSubaru] Service
> > >
> > >
> > > Thanks for the reply, Yeah I was amazed at how much grief I got for
> just
> > > having H&R springs and an Larry ganz intake, other than that my car is
> > > pretty stock, oh I do have an underdrive pulley. The problem I had
was
> > That
> > > my dad lives in the boonies and the last time it rain I went to his
> house
> > > and the road was muddy I only drove about a quarter mile on it then
the
> > next
> > > day I spent $20 and an hour at a high pressure car wash. Well I guess
> > since
> > > I don't have a lift I didn't get all the mud. It was up all the
> crevauses
> > > (sp) but I couldn't see all that from a normal person's stand point
(no
> > > Lift). Well I was having problems with my rear diff. and a lot of
> > shimmying
> > > at highway speed. They told me they would have to clean off some mud
to
> > see
> > > what was wrong. So they did and charged me $75 to wash the bottom of
my
> > car
> > > and then said nothing was wrong but the mud. Anyways I still have the
> > > shimmy and the noise still occurs yet not as loud. He ( Bob ) also
> stated
> > > my car was highly modified and that I would have trouble getting it
> > > warrantied in the future. The few mods I have does not make my car
> highly
> > > modified. Sorry for the long story but that is the essentials of what
> > > happened. I won't ever deal with Bob again after this. Thanks again
> for
> > > your reply.
> > >
> > > Brian
> > > ----- Original Message -----
> > > From: "Dan Evander" <dan.evander@...>
> > > To: <AZSubaru@yahoogroups.com>
> > > Sent: Friday, February 09, 2001 1:07 PM
> > > Subject: Re: [AZSubaru] Service
> > >
> > >
> > > >
> > > > This is unusual since Scottsdale Pitre Subaru has been the hot spot
to
> > > take
> > > > your modified car. I can't believe they would give you shit about
it,
> > > > especially when they service cars the likes of Lloyds Stage 3 Turbo,
> My
> > > highly
> > > > modified RS, and some of the other members modified cars. Bob has
> even
> > > been
> > > > nice enough to let me *test* drive new MY RSs as they come on the
lot,
> > and
> > > has
> > > > been a driving force in the valley as a proponent of the new WRX.
> > > >
> > > > However, if what you say is true, then try Camelback Subaru.
> > > >
> > > > Anybody else have some suggestions for a good Subaru Service
center???
> > > >
> > > > I will talk to Bob about what happened and see what the deal is...
> > > >
> > > > -Dan
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > From: "BuehlerBJ" <BuehlerBJ@...> on 02/08/2001 09:47 PM
> > > >
> > > > Please respond to AZSubaru@yahoogroups.com
> > > >
> > > > To: AZSubaru@yahoogroups.com
> > > > cc:
> > > > Subject: Re: [AZSubaru] Service
> > > >
> > > >
> > > > I went to the one in scottsdale
> > > > ----- Original Message -----
> > > > From: "Daniel Evander" <kakaroto@...>
> > > > To: <AZSubaru@yahoogroups.com>
> > > > Sent: Thursday, February 08, 2001 5:59 PM
> > > > Subject: Re: [AZSubaru] Service
> > > >
> > > >
> > > > > Which Pitre? Did you go to Scottsdale or Phoenix?
> > > > >
> > > > > -Dan
> > > > > ----- Original Message -----
> > > > > From: <BuehlerBJ@...>
> > > > > To: <AZSubaru@yahoogroups.com>
> > > > > Sent: Thursday, February 08, 2001 5:44 PM
> > > > > Subject: [AZSubaru] Service
> > > > >
> > > > >
> > > > > > I was wondering where everyone gets their impreza's serviced. I
> > Just
> > > > > > had a very bad experience at Pitre Subaru, I have very little
> > > > > > modifications and got nothing but crap about my car and the
> service
> > > > > > manager Bob Wedell was very much of an *@$hole when I expressed
> some
> > > > > > concerns. If all service centers are this bad I am considering
> > > > > > getting rid of the car. I have had many highly modified acura's
> and
> > > > > > honda's along with some chevrolet's and have never had any
> problems
> > > > > > with service or warranties like I did today. I hope some one
has
> > > > > > better news, and better experiences than me please let me know
if
> > > > > > there is a better service place than Pitre.
> > > > > >
> > > > > > Brian
> > > > > > MY00 BRP 2.5 RS
> > > > > >
> > > > > >
> > > > > >
> > > > > > Community email addresses:
> > > > > > Post message: AZSubaru@onelist.com
> > > > > > Subscribe: AZSubaru-subscribe@onelist.com
> > > > > > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > > > > > List owner: AZSubaru-owner@onelist.com
> > > > > >
> > > > > > Shortcut URL to this page:
> > > > > > http://www.onelist.com/community/AZSubaru
> > > > >
> > > > >
> > > > >
> > > > > Community email addresses:
> > > > > Post message: AZSubaru@onelist.com
> > > > > Subscribe: AZSubaru-subscribe@onelist.com
> > > > > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > > > > List owner: AZSubaru-owner@onelist.com
> > > > >
> > > > > Shortcut URL to this page:
> > > > > http://www.onelist.com/community/AZSubaru
> > > > >
> > > > >
> > > >
> > > >
> > > >
> > > > Community email addresses:
> > > > Post message: AZSubaru@onelist.com
> > > > Subscribe: AZSubaru-subscribe@onelist.com
> > > > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > > > List owner: AZSubaru-owner@onelist.com
> > > >
> > > > Shortcut URL to this page:
> > > > http://www.onelist.com/community/AZSubaru
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Community email addresses:
> > > > Post message: AZSubaru@onelist.com
> > > > Subscribe: AZSubaru-subscribe@onelist.com
> > > > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > > > List owner: AZSubaru-owner@onelist.com
> > > >
> > > > Shortcut URL to this page:
> > > > http://www.onelist.com/community/AZSubaru
> > > >
> > > >
> > >
> > >
> > >
> > > Community email addresses:
> > > Post message: AZSubaru@onelist.com
> > > Subscribe: AZSubaru-subscribe@onelist.com
> > > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > > List owner: AZSubaru-owner@onelist.com
> > >
> > > Shortcut URL to this page:
> > > http://www.onelist.com/community/AZSubaru
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > Community email addresses:
> > > Post message: AZSubaru@onelist.com
> > > Subscribe: AZSubaru-subscribe@onelist.com
> > > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > > List owner: AZSubaru-owner@onelist.com
> > >
> > > Shortcut URL to this page:
> > > http://www.onelist.com/community/AZSubaru
> > >
> > >
> >
> >
> >
> > Community email addresses:
> > Post message: AZSubaru@onelist.com
> > Subscribe: AZSubaru-subscribe@onelist.com
> > Unsubscribe: AZSubaru-unsubscribe@onelist.com
> > List owner: AZSubaru-owner@onelist.com
> >
> > Shortcut URL to this page:
> > http://www.onelist.com/community/AZSubaru
>
>
>
> Community email addresses:
> Post message: AZSubaru@onelist.com
> Subscribe: AZSubaru-subscribe@onelist.com
> Unsubscribe: AZSubaru-unsubscribe@onelist.com
> List owner: AZSubaru-owner@onelist.com
>
> Shortcut URL to this page:
> http://www.onelist.com/community/AZSubaru
>
>